As a FBA (Fulfillment by Amazon) seller on Amazon, we are bound by the Amazon return rules as they are the ones sending out the product; we don’t handle shipping or returns for any of our products sold on Amazon. Please go through the return process on your Amazon account and you should be able to see the order and the status.
MopTop stands behind our products 100% and in conjunction with Amazon, we want our customers to have exactly what they ordered and be completely satisfied.
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